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Browse by Category
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Account & Profiles
Creating accounts, managing child profiles, switching users.
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Billing & Subscriptions
Plans, payments, receipts, cancellations, and refunds.
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App & Devices
Installation, offline mode, device limits, and updates.
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Gameplay
Card decks, game modes, difficulty settings, and rewards.
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Privacy & Safety
Parental controls, data settings, and child safety features.
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Languages & Accessibility
Changing language, font size, audio descriptions.
Frequently Asked Questions
How many child profiles can I create on one account?+
Free accounts support 1 child profile. Premium accounts support up to 4 profiles — perfect for families with multiple kids.
Does KidoMatch work without an internet connection?+
Yes! Once a deck is downloaded, it plays fully offline. New decks and progress sync automatically when you reconnect.
Can I use KidoMatch on multiple devices?+
Premium subscribers can use KidoMatch on up to 3 devices simultaneously. Free accounts are limited to 1 active device.
How do I cancel my subscription?+
You can cancel anytime from Settings → Subscription → Cancel Plan. You'll keep access until the end of your billing period.
My child finished all the cards — are new decks added regularly?+
We release new card decks every month. Premium subscribers get instant access to all new content on launch day.
Is KidoMatch safe for my 3-year-old?+
Absolutely. KidoMatch has zero ads, zero in-app chat, and zero links to external websites. It's rated E for Everyone by ESRB.
How do I reset my child's progress?+
Go to Settings → Child Profile → Reset Progress. This can't be undone, so we'll ask you to confirm twice.
Can I download a receipt for my subscription?+
Yes — go to Settings → Billing → View Receipts. You can download PDF receipts for any past payment.
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Still need help?
Our support team typically replies within 2 hours on weekdays.